Passenger flow Intelligence

Optimize passenger flow with Acorel’s intelligent mobility solutions

Real-time counting, advanced analytics, and fleet optimization all in one integrated system.

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About

What is passenger flow management?

Understand movement. Empower operations. Improve experiences.

Passenger flow management is Acorel’s end-to-end solution designed to monitor, analyze, and optimize the movement of people in transportation. By combining advanced hardware sensors with industry-specific software suites, the system captures real-time data and transforms it into actionable insights.

Top questions
Get instant, accurate occupancy counts across your entire network. Our passenger counting solutions provide real-time data on the number of people present in any vehicle, station or platform enabling operators to react immediately to overcrowding, optimize capacity and ensure passenger safety at all times.
Understand full passenger journeys from origin to destination. Our solutions capture boarding and alighting data at every stop, revealing travel patterns, peak hours and flow directions across your network so you can align schedules, routes and resources with actual passenger demand.
Turn passenger flow data into smarter operational decisions. By analysing occupancy rates, load distribution and movement patterns, our counting solutions help transport operators reduce wait times, balance vehicle loads, optimise timetables and deliver a smoother, more comfortable experience for every passenger.
Key benefits

Why choose this solution?

Accurate passenger counting

Accurate passenger counting

Real-time, GDPR-compliant data with over 98% accuracy.

Smart fleet optimization

Smart fleet optimization

Dynamic scheduling and resource allocation based on demand.

Real-time load management

Real-time load management

Ensure safe and comfortable transport conditions for every passenger.

Cloud-based analytics

Cloud-based analytics

Advanced insights without complex infrastructure via DaaS.

Process flow

How it works

Step 1. Real-time detection

Step 1. Real-time detection

Sensors and cameras collect passenger flow data.

Technologies used:
  • 2D/3D stereoscopic sensors
  • Computer vision from existing CCTV cameras
  • Wi-Fi/Bluetooth tracking
  • Ticketing system integrations
Outcome:

Anonymous, accurate data on occupancy, direction, and timing of movement fully GDPR-compliant.

Step 2. Edge-level processing

Step 2. Edge-level processing

The central control unit (CCU) processes and transmits data. Data is processed in real time directly within the vehicle, station, or building through local edge devices or servers.

Hardware involved:
  • Central Control Unit (CCU)
  • Onboard processing modules vision from existing CCTV cameras
Outcome:

Fast, secure data transmission with minimal latency even in high-density or mobile environments.

Step 3. Sector-specific intelligence with Vision Mobility or Vision Rail

Step 3. Sector-specific intelligence with Vision Mobility or Vision Rail

The central control unit (CCU) processes and transmits data. Data is processed in real time directly within the vehicle, station, or building through local edge devices or servers.

This powerful, cloud-enabled platform transforms raw movement data into operational intelligence. It gives transit agencies full visibility into how passengers use the network and enables instant reactions and long-term improvements.

Step 4. Decision-making & optimization

Step 4. Decision-making & optimization

Operators access dashboards, alerts, and reports in real time. Insights from the Vision platform drive better decisions automatically or through operational teams.

Outcome:

Fast, secure data transmission with minimal latency even in high-density or mobile environments.

What we offer

Explore the solution components

Every component works together to deliver complete visibility and control over your passenger flows. A modular architecture combining hardware and software adaptable to any transport environment.

Passenger counting

Real-time, anonymous people counting using AI and sensors.

Fleet management

Route optimization, predictive maintenance, and resource allocation.

Fare evasion detection

Detect unauthorized access and reduce revenue leakage.

Onboard occupancy

Track occupancy levels in real time for better planning and comfort.

Origin & destination

Understand passenger movement patterns across routes and zones.

DaaS

Data as a service for advanced reporting, integrations, and insights.

Explore our passenger flow management solution brief.

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Success stories

Our projects

North european city

How a North European metro secured revenue integrity with 99.2% passenger counting accuracy

  • 44 metro stations

  • 125.6M passengers (2024)

  • 99.2% counting accuracy

  • 43 km network length

France

How a major French city is optimising its entire transport network using automatic passenger counting

  • 1M+ Residents served in the region

  • 500K Passenger journeys per year

  • 550 Buses in fleet (80%+ equipped)

  • 98%+ Counting accuracy achieved

Trusted worldwide

Ready to transform your passenger operations?

Let our team show you how Acorel’s passenger flow management can be tailored to your city or network.

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FAQ

Your questions answered

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Passenger flow management refers to the process of monitoring, analyzing, and optimizing how people move through transport systems, such as buses, trains, metro stations, and terminals. It involves using sensors, data analytics, and software tools to improve efficiency, reduce congestion, and enhance the passenger experience.

Passenger flow describes the movement and behavior of passengers within a transport network, including how they enter, exit, transfer, and occupy space over time. Understanding these flows helps operators make data-driven decisions about schedules, capacity, staffing, and infrastructure.

PIS stands for Passenger Information System. It’s a digital system used in railways to communicate real-time updates to passengers,such as arrival/departure times, delays, platform changes, and safety messages. Acorel’s flow management solutions can complement PIS by providing live occupancy data and flow predictions.

Passenger counting systems use technologies like 3D stereoscopic sensors, AI-based video analytics, and Wi-Fi/Bluetooth detection to anonymously count people as they enter and exit vehicles or stations. These systems ensure high accuracy (often above 98%) and are fully GDPR-compliant.

Benefits include:
  • Reduced overcrowding and waiting times
  • Optimized vehicle and staff allocation
  • Improved schedule and route planning
  • Enhanced safety and compliance with capacity regulations
  • More informed strategic decisions through data analytics

Can’t find your answer?
Contact us and we’ll help you directly.

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